Communicating with Tact and Diplomacy (TRN159)

Overview

Delivery method

Online

Duration

Less than 1 hour

Audience

All public servants at all levels

Description

Tact and diplomacy are vital for navigating workplace interactions, cultivating trust, and building strong professional relationships. This online self-paced course provides practical tools for communicating with clarity and respect, and adapting messages to suit diverse perspectives and audiences. Participants will explore strategies for how to improve collaboration, offer constructive feedback, and have difficult conversations with professionalism and sensitivity.

Topics include:

• understanding the key characteristics of tact, diplomacy and effective communication
• analyzing the role of empathy and body language in building trust and collaboration
• delivering feedback and having difficult conversations
• creating strong and inclusive workplace relationships