Design Thinking for Innovation: Stakeholder Engagement

Product code: TRN237

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Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

Less than 1 hour

Audience

Audience

Directors

Employees

Managers

Supervisors

 

Engaging directly with stakeholders helps to identify their specific motivations or unmet needs, which in turn can enable the creation of successful solutions. This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.

Topics include:

  • applying an empathetic mindset in design thinking
  • using stakeholder maps
  • exploring knowns and unknowns
  • understanding experienced-based and interaction-based design thinking tools
  • creating personas step by step

Notes:

This course was developed with subject matter provided by PDD Group Ltd. (www.pddinnovation.com).

Legacy course code: T937

Date modified: 2022-02-07

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