Design Thinking for Innovation: Defining Opportunities (TRN238)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Directors
Employees
Managers
Description
Engaging with stakeholders can produce valuable data that can be analyzed and constructively used to innovate. This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.
Topics include:
- recognizing the key aspects of a constructive mindset
- sequencing the steps for creating experience maps
- using affinity clustering in design thinking
- identifying the key elements of the actionable insight formula
- recognizing effective opportunity statements
Notes:
This course was developed with subject matter support provided by PDD Group Ltd. (www.pddinnovation.com).
Legacy course code: T938
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