Transforming Program and Service Delivery with Adaptive and Iterative Approaches (TRN3-E12)

Product code: TRN3-E12

Available Session

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June 27, 2024

Virtual

1:30 pm to 3:00 pm (ET)

English, with interpretation in French

Closed captioning is provided for all events. Accommodation needs can be specified in a separate form after registration. For technical support or help registering for this event, please email:
learningevents-evenementsdapprentissage@csps-efpc.gc.ca

Overview

Delivery method

Delivery method

Online

Duration

Duration

1.5 hour

Audience

Audience

All public servants at all levels

 

Description

Using adaptive and iterative approaches helps organizations to better manage uncertainty, risks, and assumptions.

This event will demonstrate the effectiveness of taking iterative approaches to program and service delivery and will highlight the importance of collecting regular feedback and prototype data to make evidence-informed decisions.

Participants will learn how to adopt and adapt best practices from specialized fields such as product management, agile development, and social innovation to manage risks, support continuous improvement, and drive innovation and service excellence in their organizations.

Speakers

  • Mina Riad, Product Manager, Employment and Social Development Canada
  • Sgt (ret’d) Jean-Michel Gagnon, CD and Digital Navy Technology Portal Product Manager, National Defence
  • Lana Stewart, Acting Supervisor, Data and Performance, Digital Transformation Office, Canadian Digital Service, Employment and Social Development Canada

Moderator

  • Phil Gratton, Associate Faculty, Digital Academy, Canada School of Public Service
Date modified: 2023-03-20