Transforming Program and Service Delivery with Adaptive and Iterative Approaches (TRN3-E12)

Overview

Delivery method

Online

Duration

1.5 hour

Audience

All public servants at all levels

Description

Using adaptive and iterative approaches helps organizations to better manage uncertainty, risks, and assumptions.

This event will demonstrate the effectiveness of taking iterative approaches to program and service delivery and will highlight the importance of collecting regular feedback and prototype data to make evidence-informed decisions.

Participants will learn how to adopt and adapt best practices from specialized fields such as product management, agile development, and social innovation to manage risks, support continuous improvement, and drive innovation and service excellence in their organizations.

Speakers

• Mina Riad, Product Manager, Employment and Social Development Canada
• Sgt (ret’d) Jean-Michel Gagnon, CD and Digital Navy Technology Portal Product Manager, National Defence
• Lana Stewart, Acting Supervisor, Data and Performance, Digital Transformation Office, Canadian Digital Service, Employment and Social Development Canada

Moderator

• Phil Gratton, Associate Faculty, Digital Academy, Canada School of Public Service