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In-person: Ottawa, Ontario
10:30 am to 12:00 pm (ET)
English, with interpretation in French
In-person
1.5 hours
All public servants at all levels
For this event, CART closed captioning will not be provided. This notice appears by default in the registration system.
Federal public servants are operating in a moment defined by declining public trust and rapid, overlapping social, technological, economic, environmental, and political change. As confidence in institutions erodes, frustration and anger can harden into outrage, making it harder for governments to lead, adapt, and deliver meaningful results for Canadians.
This timely event will explore how emotions such as anger, betrayal, and indifference shape public expectations, workplace dynamics, and institutional responses, and why naming these dynamics is essential to rebuilding trust. Drawing on themes from his new book, The Outrage Cure, Dr. Alika Lafontaine will examine what it means to lead and serve effectively in an era of low trust and continuous transformation.
Participants will gain a shared vocabulary to better understand outrage in their work, clearer insight into when to listen, when to act, and when to rebuild, and renewed confidence in their role as agents of trust and reform. They will leave with practical perspectives they can apply immediately in their leadership, teams, and service to the public.
