Facing Challenges as a First-Time Manager (TRN440)

Product code: TRN440

Available offerings

To register, you will be prompted to sign in.

Online

Course

English

Online

Course

French

Overview

Delivery method

Delivery method

Online

Duration

Duration

1 hour

Audience

Audience

Managers

Supervisors

 

Description

An updated and improved version of this course will be launched on November 9, 2026, to offer a more user-friendly and engaging learning experience.

If you registered for this course and have not yet completed it:

  1. You may complete the course in its original format by November 6, 2026, end of business day. If you receive your certificate of completion from the current version of the course by November 6, 2026, you will not have to recertify.
  2. You may choose to start the course over by registering for the new version as of November 9, 2026.

Establishing credibility early on and building new working relationships can go a long way towards helping first-time managers succeed in their new role. This online self-paced course describes ways to adjust to new management responsibilities, manage former colleagues effectively, and establish credibility as a first-time manager. Participants will learn about the importance of balancing conflicting expectations, including proving that they are capable of managing people and being accepted as the boss.

Topics include:

  • establishing credibility as a new manager
  • communicating with your team as a first-time manager
  • acknowledging the relationship change between you and your former coworkers
  • using your new managerial position to support your former coworkers
  • responding to conflicting expectations in the workplace

Legacy course code: X173

Related products

Course
TRN441

The Reality of Being a First-Time Manager

This online self-paced course outlines the typical demands and constraints of a manager's job and helps to clarify what managers really do. Participants will consider some of the myths about managing people and explore strategies for dealing with common mistakes made by first-time managers.
Date modified: 2022-02-07

Contact us