Facing the Management Challenges of Difficult Behaviour and Diverse Teams (TRN443)
Available offerings
To register, you will be prompted to sign in.
Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
1 hour
Audience
Managers
Supervisors
Description
Dealing effectively with the difficult behaviour that can arise when managing a diverse group of people is essential to team productivity. This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.
Topics include:
- managing a diverse team (age, background, experience)
- understanding the effects of conflict on team productivity
- building diversity awareness
- developing conflict management skills
- resolving team conflicts and challenges
Legacy course code: X176
Related products
Effectively Directing and Delegating as a Manager
This online self-paced course provides an overview of the key proficiencies needed for managing people, including setting direction, delegating, and establishing clear objectives for direct reports. Participants will review delegation and monitoring techniques, as well as the importance of being organized and communicating with clarity and direction.
Managing Employee Development
This online self-paced course explores the different ways that the professional development needs of employees can be addressed through organizational learning. Participants will learn how to assess employee development needs and prepare development plans that support their employees.
