Facing the Management Challenges of Difficult Behaviour and Diverse Teams

Product code: TRN443

Available offerings

To register, you will be prompted to sign in.

Online

Course


Online

Course

Overview

Delivery method

Delivery method

Online

Duration

Duration

1 hour

Audience

Audience

Managers

Supervisors

 

Dealing effectively with the difficult behaviour that can arise when managing a diverse group of people is essential to team productivity. This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.

Topics include:

  • managing a diverse team (age, background, experience)
  • understanding the effects of conflict on team productivity
  • building diversity awareness
  • developing conflict management skills
  • resolving team conflicts and challenges

Legacy course code: X176

Date modified: 2022-02-07

Have something to share?