Facing the Management Challenges of Difficult Behaviour and Diverse Teams (TRN443)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
1 hour
Audience
Managers
Supervisors
Description
Dealing effectively with the difficult behaviour that can arise when managing a diverse group of people is essential to team productivity. This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.
Topics include:
- managing a diverse team (age, background, experience)
- understanding the effects of conflict on team productivity
- building diversity awareness
- developing conflict management skills
- resolving team conflicts and challenges
Legacy course code: X176
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