Human-Centred Design for Executives (TRN456)

Overview

Delivery method

Virtual classroom

Duration

10 hours (2 sessions of 5 hours)

Audience

Executives

Prerequisites

Please sign in to check completion of the following:

To register for this course, you must first complete the following:

• Executive-Cadre - Confirm your status as an executive

Description

Required equipment for virtual courses

To fully participate in the School's virtual courses, you must have a camera and a microphone.

In today's digital age, incorporating human-centred design techniques into policy and program development can help to meet the changing expectations of citizens in a way that is nimble and responsive. This course for executives provides an overview of the human-centred design (HCD) process, alongside the mindsets, methods and activities that can be useful when putting HCD into practice in a government context. Through knowledge sharing, case studies and hands-on exercises, participants will gain valuable insight into how to incorporate HCD techniques and mindsets into their daily work practices and within their work teams.

Topics include:

• exploring the different stages of the human-centred design process
• adopting a human-centred design mindset as a leader
• sharing and applying human-centred design values with teams
• discussing the opportunities and challenges of applying human-centred design in the public service

Legacy course code: G750