Navigating Other People's Emotions (TRN458)
Available offerings
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Online
Course
English
Online
Course
French
Overview
Delivery method
Online
Duration
Less than 1 hour
Audience
Employees
Managers
Supervisors
Description
Organizational and interpersonal dynamics, along with high-pressure situations, can sometimes cause others to behave unprofessionally. This online self-paced course explains ways to develop your emotional awareness, or emotional quotient (EQ), by learning how to actively listen to and empathize with others as a way to acknowledge other people's emotions. Participants will explore strategies for building emotional intelligence and learn how to apply them within their organization and to their workplace relationships.
Topics include:
- responding to another person with empathy
- recognizing the characteristics of emotional awareness in others
- identifying work activities that rely on emotional awareness
- applying the emotionally intelligent skills of acknowledging and affirming
- exploring emotionally intelligent strategies for making contact with and observing other speakers
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