Learning catalogue

This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes.

This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.

This event will highlight the important role of federal public servants in fully implementing the Official Languages Act, the protection of Canadians’ linguistic rights, and the difficulties facing official language minority communities.

This course explores the intricacies of the CBA process and emphasizes how rigorous analysis is pivotal to supporting evidence-based decision-making specifically by federal regulators.

This course provides a general introduction to cost-benefit analysis (CBA) and demonstrates how to apply CBA to federal regulatory initiatives. Participants will become familiar with the foundational steps to completing a CBA and learn how to develop solid baseline and regulatory scenarios.

This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables.

This event recording of the fourth session of the Government of Canada Equity, Diversity and Inclusion Conference 2022 offers best practices for holding individuals and teams accountable in upholding the goals of equity, diversity and inclusion (EDI) in order to create and maintain a safe and healthy work environment.

This video explores the building of ʔapsčiik t'ašii (a path in the Pacific Rim National Park Reserve in British Columbia) as an example of a collaborative initiative between Parks Canada, First Nations People and local communities as a way to advance reconciliation.

This online self-paced course explains the nature and benefits of performance management plans and outlines the five phases of a performance management system. Participants will learn to recognize critical success factors, key performance indicators and the benefits of developing role profiles.

This online self-paced course explores the planning of a project budget and the project's resource requirements using the Plan Cost Management, Estimate Costs, and Determine Budget processes. Participants will learn how to estimate costs and establish a realistic cost baseline for their project.

This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement.

This event recording explores how evidence generated by employee-led experimentation can lead to program improvement and renewal, help develop and retain talent, and ultimately deliver better results for Canadians.