Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsRapport Building in Customer Service
This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.
Rethinking Leadership GC, Episode 5: The Power and Practice of Mattering at Work
In this episode of the Rethinking Leadership GC podcast, Zach Mercurio, Ph.D., researcher in purposeful leadership and positive organizational development, discusses the power and practice of mattering at work, and how enabling the experience of meaningful work is a vital skill that everyone at any level can learn.
Seeking a Decision from Executives in Two Minutes or Less
This course for executives presents the strategies and tools needed to deliver a two-minute oral briefing to executives for decision with maximum effectiveness.
Next session: May 09, 2024 | 2 more dates
Sharing a Vision
This online self-paced course explores the nature and purpose of vision, as well as what is involved in communicating vision effectively. Participants will be introduced to a number of communication methods and techniques for personalizing and multiplying a clear message, expressing enthusiasm authentically, and helping employees align with the vision of the organization.
Sitting by the Fire, Episode 2: Commemorating Indigenous Peoples' Military Service, Part 1
In this episode of the Sitting by the Fire podcast, and as part 1 of 3 in a miniseries on Indigenous Peoples' military service, John Moses answers questions about certain historical factors concerning First Nations members of the Canadian Armed Forces, including wampum belts.