Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsMonitor Project Communications (PMBOK® Guide Sixth Edition)
This online self-paced course explores different processes for monitoring communications to ensure that project communications are efficient and productive. Participants will learn about the multiple systems, strategies and resources for observing and reacting to communications among project stakeholders.
My Leadership Journey for Supervisors
This course provides an opportunity for participants to present their leadership journey and the lessons they learned during the Supervisor Development Program (SDPv). Participants will be invited to share their thoughts on how they intend to apply their new-found leadership skills in the public service of the future.
Next session: May 06, 2024 | 2 more dates
Navigating Challenging Situations with Diplomacy and Tact
This online self-paced course presents strategies for navigating through challenging work relationships, including how to approach sensitive issues and identify different warning signs and behaviours. Participants will learn how to write constructive, tactful emails that can help to de-escalate challenging situations in the workplace.
Navigating Other People's Emotions
This online self-paced course explains ways to develop your emotional awareness, or emotional quotient (EQ), by learning how to actively listen to and empathize with others as a way to acknowledge other people's emotions. Participants will explore strategies for building emotional intelligence and learn how to apply them within their organization and to their workplace relationships.
Navigating Social Media as a Public Servant
This course provides an introduction to engaging effectively and responsibly on social media platforms, and offers tips on using mindfulness and sound judgment in an open context. Participants will revisit the expected behaviours related to their professional values when using social media, and will have an opportunity to discuss the grey areas around navigating social media as a public servant.
Next session: July 17, 2024 | 2 more dates
Navigating Through Changes and Conflicts in Projects
This online self-paced course demonstrates how to effectively manage changes and conflicts in projects while keeping stakeholders engaged. Participants will explore the benefits of having a proper change control process and learn how to create a communications plan and deal with conflicts that may arise throughout a project.
Navigating Your Own Emotions
This online self-paced course explains the science behind emotions and how to manage your emotional awareness, or emotional quotient (EQ), in order to more effectively navigate difficult situations. Participants will explore self-management techniques and strategies for building emotional intelligence, such as identifying your emotions, taking ownership of your emotions, and becoming emotionally self-aware.
Panel Session on Adaptive Policies and What They Mean for Implementation
This video, recorded at the Policy Community Conference 2023, features panellists Jutta Treviranus, Roda Muse and Darren Swanson, with moderator Gail Mitchell, who discuss closing the gap between policy objectives and policy implementation.
Plan and Manage Communications (PMBOK® Guide Sixth Edition)
This online self-paced course explains how project information should be shared clearly and effectively using the Plan Communications Management and Manage Communications processes. Participants will learn how to create a communications management plan and then manage the flow of information in accordance with that plan.
Planning an Effective Presentation
This online self-paced course demonstrates the importance of a well-organized and properly planned presentation and examines the different presentation methods and when to use them. Participants will gain specific insight into how to define their audience and understand its characteristics, needs and expectations.