Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsInvestigating Arguments
This online self-paced course demonstrates how to judge the strength of an argument, recognize logical fallacies, and make an effective argument based on clear reasoning. Participants will learn how to evaluate arguments for accuracy, precision and logic, and use critical thinking techniques to better prepare their own arguments.
Keeping Business Calls Professional
This online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages.
Language of Work: Knowing One's Rights and Responsibilities and Maintaining One's Skills - Levels B and C
This online self-paced course reviews individual rights and responsibilities with respect to language of work and provides an opportunity to practise second language skills at the B and C levels in different workplace situations. Participants will learn about the expected use of official languages in the workplace, and will benefit from practical exercises focused on maintaining their second official language skills in writing and supervisory, meeting and training situations.
Leading Your Team Through Change
This online self-paced course provides an overview of the different types of resistance and obstacles to change within an organization, and how to overcome these barriers. Participants will learn effective approaches for communicating change and ways to support individuals in transitioning from one process to another.
Managing Official Languages Obligations
This online self-paced course focuses on the duties tasked to managers and persons responsible for official languages in departments. Participants will be provided with the tools they need to identify linguistic requirements, resolve complaints, and maintain records related to official languages obligations.
Master Key Competencies in Oral and Reading Comprehension - English as a Second Language
This online self-paced course presents a series of activities that support the mastery of oral and reading comprehension in English as a second language (Level C), including the ability to summarize ideas and share opinions. Participants will review the theory behind different language functions, and use practical exercises to apply their advanced English language skills in common workplace situations.
Master Key Competencies in Oral and Reading Comprehension - French as a Second Language
This online self-paced course presents Série pouvoir, a series of activities that support the mastery of oral and reading comprehension in French as a second language (Level C), including the ability to summarize ideas and share opinions. Participants will review the theory behind different language functions, and use practical, theory-based exercises to apply their advanced French language skills in common workplace situations.