Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsHighlight Video – 2022 Jocelyne Bourgon Visiting Scholar Lecture
This video highlights key moments from the 2022 Jocelyne Bourgon Visiting Scholar Lecture featuring Rachel Zellars, Ph.D., including a discussion on the evolution of the application of merit criteria and its impact on the equitable treatment of different groups of employees, with a focus on Black public servants.
How To Do A 2-Minute Briefing
It is often necessary to brief busy leaders in two minutes or less. This video presents, in two minutes, a simple, effective model that will help you develop to the point strategic briefing in order to help leaders make the best decisions possible for their organizations and for Canadians.
How to Handle Complainants Whose Behaviour is Unreasonable
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.
How to Use Product Roadmaps to Build Trust with Stakeholders
This video featuring Ayushi Roy, provides cross-functional product teams with practical advice on how to educate their stakeholders on agile methods and experimentation as a way to facilitate successful product and service delivery.
Implementing the United Nations Declaration on the Rights of Indigenous Peoples and the UN Declaration Act
This event recording features a panel discussion with First Nations, Inuit, and Métis experts as well as senior federal government officials on the UN Declaration and the UN Declaration Act, with a focus on them as a framework for reconciliation.