Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsHighlight Video – 2022 Jocelyne Bourgon Visiting Scholar Lecture
This video highlights key moments from the 2022 Jocelyne Bourgon Visiting Scholar Lecture featuring Rachel Zellars, Ph.D., including a discussion on the evolution of the application of merit criteria and its impact on the equitable treatment of different groups of employees, with a focus on Black public servants.
How Blockchain Technology is Transforming Businesses
This online self-paced course examines cryptograph and blockchain technology and how it is changing the way that business transactions take place. Participants will learn about smart contracts and how they foster innovation, as well as the key challenges facing blockchain technology today.
How Data Literate Are You?
This online self-paced course serves as a data literacy self-assessment that poses a series of questions on individual and organizational data competency. After responding to these questions, participants will receive their proficiency level results, a personalized data persona, and a list of helpful learning resources on the topic of data literacy.
How the Canadian Government Works: Setting the Stage for Results
This online self-paced course examines the fundamental elements of government as it relates to Canadians, such as the structure of government, the approval system, the role of central agencies, the policy and budget cycles, and the key players within and outside the public service. Participants will explore a variety of topics that will give them a better understanding of their role in the federal public service.
How to Be Digital in the Canadian Public Service
Developed in partnership with 10 provincial and territorial governments across Canada, this six-week online micro-course explores what digital looks like in the Canadian government context and examines digital concepts such as agile and human-centred design. Through weekly lessons sent by email, participants will learn how to apply the culture and values of the digital workplace in their everyday work.
How To Do A 2-Minute Briefing
It is often necessary to brief busy leaders in two minutes or less. This video presents, in two minutes, a simple, effective model that will help you develop to the point strategic briefing in order to help leaders make the best decisions possible for their organizations and for Canadians.
How to Handle Complainants Whose Behaviour is Unreasonable
In this video, Dr. Evens Villeneuve, a psychiatrist at the Institut en santé mentale de Québec, describes the profile of repeat complainants, called "querulants," and the effects of their behaviour on organizations. He also presents effective strategies that will allow organizations to more successfully handle complainants who demonstrate difficult behaviour.