Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsAccounting and Control of Expenditures
This course presents the essential steps of the accounting and control of expenditures process, including account verification, requisitioning and reporting. Participants will learn how to better advise managers on financial matters and contribute to departmental accounting projects.
Achieving Customer-Centric Design with User Personas
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers.
Adapting to Changing Climate in Canada
This online self-paced course explains the topics of climate change adaptation and resilience through practical examples that are relevant to public servants. Participants will learn why adapting to climate change is essential for building resilient communities and a strong economy while striving for net-zero emissions in Canada.
Applying Climate Literacy Foundations
This online self-paced course provides the foundational knowledge needed to understand the science of climate change, with a focus on what a changing climate means for Canada and its citizens. Participants will learn how they can contribute to a climate-resilient, net-zero-emissions Canada and enhance their understanding of why climate literacy is an essential part of serving Canadians.
Applying Virtual Assistant Technology
This online self-paced course outlines the benefits, best practices and trends in virtual assistant technology, such as using chat bots to reduce repetitive office tasks or personalize automated client interactions. Participants will explore the potential of virtual assistant technology and review smart future-proofing strategies that can lead to success in the digital marketplace.
Best Practices for Digital Transformation
This online self-paced course presents best practices for managing organizational change by adapting business operations and making them more resilient and flexible in the face of innovation or change. Participants will learn about the important role of leaders in enabling digital transformation and establishing an effective change management strategy.
Building a Culture of Design Thinking
This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers.