Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsInnovate on Demand episode 2: Human-Centred Impact Evaluation
In this episode of the Innovate on Demand podcast, co-hosts Natalie Crandall and Valeria Sosa speak with Catherine Charbonneau and Jordana Globerman about how acknowledging failure can increase connectedness and bring about more innovative results.
Introduction to Human-Centred Design
This online self-paced course introduces the principles of human-centred design and how to create policies, programs, services and tools that are feasible and reflect the needs of real people. Participants will gain a basic awareness of common design concepts and learn how to define and solve problems by researching, designing, prototyping, and testing directly with users.
Introduction to Integrated Business and Human Resources Planning
This online self-paced course presents the principles and concepts behind integrated business and human resources planning (IBHRP) in the federal public service. Participants will learn about the benefits of human resources planning, key considerations for integrated planning, and workforce management strategies that can help achieve business objectives.
Introduction to Organization and Classification
This online self-paced course is the first step in the mandatory training and accreditation of public servants working and specializing in classification. Participants will learn about the concepts of classification and organizational design, the roles and responsibilities of the main players, the scope of classification action requests, and the impacts of classification decisions and changes to organizational structure and job descriptions.
Machinery of Government: Where Do I Fit?
This course provides an opportunity for public servants to better understand their role and impact within the structure and context of the federal government. Participants will learn how their contributions help to achieve the goals of government, whether this be implementing programs or services, developing policy, or evaluating the work of government.
Next session: May 16, 2024 | 2 more dates
Managing Grants and Contributions
This course explains the established process to effectively design, administer and manage grants and contributions programs in the federal government context. Participants will learn about the policies, directives and tools needed to properly administer a grants and contributions program, including its terms and conditions.
Manion Lecture 2017: Strengthening Trust in Canada: the Role of the Public Service
This event recording captures the keynote address from the 2017 Manion Lecture by the Honourable David Johnston, former Governor General of Canada, on the role that public servants play in strengthening trust in our public institutions.
Panel Session on Adaptive Policies and What They Mean for Implementation
This video, recorded at the Policy Community Conference 2023, features panellists Jutta Treviranus, Roda Muse and Darren Swanson, with moderator Gail Mitchell, who discuss closing the gap between policy objectives and policy implementation.
Rapport Building in Customer Service
This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.
Results and Delivery: Lessons for Canada (with Sir Michael Barber)
This video features Sir Michael Barber, renowned authority on government service delivery, who discusses the original results and delivery unit he set up in the United Kingdom and how a similar methodology might be adapted to Canada.
Security Functional Specialist Orientation Kit
This online self-paced course provides an orientation toolkit in a non-linear format to help security specialists review key concepts and maintain their knowledge of Government of Canada security requirements. Through documentation, links and job aids, participants will gain a better understanding of their roles and responsibilities, and learn where they can obtain additional information.