Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsDiscover Digital for Executives
This course introduces public service executives to the Government of Canada Digital Standards and examines the impact of new and emerging approaches to doing business in a digital economy. While exploring the impact of digital in a government context, participants will experiment by taking small, yet concrete steps towards creating a digitally enabled work environment within their own organizations.
Next session: May 21, 2024 | 2 more dates
Exploring Customer Journey Mapping
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
Exploring the Relationship Between UI/UX Design
This online self-paced course explores the relationship between the user interface (UI) and the user experience (UX) for the creation of user-pleasing apps. Participants will examine design principles and key trends in UI and UX design and learn how to evaluate the emotional impact of the user experience.
Facing Confrontation in Customer Service
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.
How the Canadian Government Works: Setting the Stage for Results
This online self-paced course examines the fundamental elements of government as it relates to Canadians, such as the structure of government, the approval system, the role of central agencies, the policy and budget cycles, and the key players within and outside the public service. Participants will explore a variety of topics that will give them a better understanding of their role in the federal public service.
How to Be Digital in the Canadian Public Service
Developed in partnership with 10 provincial and territorial governments across Canada, this six-week online micro-course explores what digital looks like in the Canadian government context and examines digital concepts such as agile and human-centred design. Through weekly lessons sent by email, participants will learn how to apply the culture and values of the digital workplace in their everyday work.
How to Survive as an Executive, Season 1, Episode 4: Yes, You Can Change the System! Here's How, with David Conabree
In this episode of the How to Survive as an Executive podcast, David Conabree offers his recommendations on how to simplify the red tape of government bureaucracy and better navigate the sometimes-rigid system to offer new ideas and solutions.
Information Management in the Government of Canada
This online self-paced course examines the strategic role, guiding principles and complex infrastructure of information management (IM) systems across the Government of Canada. Participants will explore trends and factors affecting information management and gain a better understanding of the legislative and policy frameworks in which it operates.
Innovate on Demand episode 23: Inclusive Design
In this episode of the Innovate on Demand podcast, host Natalie Crandall speaks with Jutta Treviranus, Director of the Inclusive Design Research Centre, about the Centre's purpose, vision and mission of ensuring that emerging technologies and their associated practices are inclusive of everyone.