Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsConducting Security Interviews for Security Screening
This course presents a practical approach to acquiring the skills and techniques needed to conduct security interviews. Participants will learn how to properly plan and conduct security interviews, including writing an invitation letter and preparing a final assessment report.
Next session: May 28, 2024 | 2 more dates
Contributing to a Net-Zero Canada
This online self-paced course introduces Canada's Net-Zero Challenge, while exploring how public servants are critical to supporting this whole-of-society transition. Participants will explore the science underpinning Canada's net-zero emissions target and expand their knowledge of the policies designed to achieve it.
Controlling Conflict, Stress and Time in a Customer Service Environment
This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.
Crisis of Confidence: A Digital Solution
This video features Scott Brison in his former role as the President of the Treasury Board and Minister of Digital Government describing how the Government of Canada can strengthen its relationship of trust with Canadians by offering more effective and modern services.
Dealing with Customer Service Incidents and Complaints
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.
Delivering Client Service with Excellence
This course reviews common client satisfaction factors and provides an opportunity to practice communication techniques with a client-centric lens. Participants will take a learning journey to become more agile and inclusive in their service delivery when responding to client concerns and service issues.
Delivering Inclusive Client Service
This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviours and practices that encourage inclusiveness and how to integrate it when delivering services to clients.
Digital in Practice
This course provides a high-level overview of the Government of Canada Digital Standards, which constitute the cornerstone of the government's shift to digital and to becoming more agile, open and user-focused. Participants will consider the positive impacts of the government's digital standards on the everyday work of public servants and explore ways to adapt to new digital realities and mindsets.
Next session: September 05, 2024 | 1 more dates