Learning catalogue

This online self-paced course presents the fundamental concepts of data management, data quality, data privacy, data protection, and data governance. Participants will learn about the key attributes of effective data governance, as well as best practices for protecting data in their workplace.

Designed for public servants involved in procurement as well as privacy officials, this event will provide an in-depth look at updated guidance on managing privacy throughout the procurement process, and best practices to safeguard personal information in contracting.

This short online self-paced course outlines best practices for physically securing business data when in the office or working remotely. Participants will learn how to implement security measures to safeguard physical data assets, no matter their location or place of work.

This short online self-paced course outlines best practices for preventing data loss and data theft in the workplace. Participants will learn about common sources of data loss and how to implement best practices to prevent it.

This short online self-paced course recommends best practices for maintaining data security when using both public and home Wi-Fi networks. Participants will learn how to distinguish between safe and risky Wi-Fi networks to help maintain data security when using public internet connections.

This short online self-paced course emphasizes the importance of following established reporting procedures when a data breach is suspected. Participants will learn to identify the impact of security breaches and will better understand their own role in reporting data theft.

This short online self-paced course recommends best practices for working safely and securely in public places. Participants will learn how to identify and mitigate data breach risks when they are working remotely in a public space.

This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.

This job aid provides a high-level overview of the actors, processes and key instruments involved in executive decision-making in the federal government, with a focus on the dynamics between the executive branch (the Prime Minister and Cabinet) and federal organizations.

This article explains the role of AI assistants (intelligent virtual assistants) in enabling online meetings, and some of the risks and rewards associated with their use.

This online self-paced course outlines three of the six processes used to create and execute an effective project completion schedule: Plan Schedule Management, Define Activities, and Sequence Activities. Participants will learn how to identify and place project activities into a logical sequence in order to create a schedule network diagram and a project completion schedule.

This online-self paced course examines how to start a project in the right way, which includes developing a project vision, identifying the resources needed, and determining who will do the actual work. Participants will learn how to clarify stakeholder expectations and identify the tasks that need to be carried out throughout the project.