Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsCyber Security Short: Using a Virtual Private Network (VPN)
This short online self-paced course provides an overview of the benefits of using a VPN to ensure a secure connection to your organization's network. Participants will learn what a VPN is, what types of protection it offers, and the best practices to follow when using it.
Data for Impact Series: How to Improve Data Literacy and Competencies
This event will use practical examples from Canada to explain how to define, measure, and develop individual and organizational data literacy and competency skills, including which competencies are the most important, which tools are the best, and how to design data literacy initiatives specifically for public servants.
April 09, 2024, 1:30 pm to 3:00 pm (ET)
Data Literacy for Business Professionals
This online self-paced course presents the fundamental concepts of data management, data quality, data privacy, data protection, and data governance. Participants will learn about the key attributes of effective data governance, as well as best practices for protecting data in their workplace.
Data Protection Short: Ensuring Physical Security
This short online self-paced course outlines best practices for physically securing business data when in the office or working remotely. Participants will learn how to implement security measures to safeguard physical data assets, no matter their location or place of work.
Data Protection Short: Public and Home Wi-Fi Security
This short online self-paced course recommends best practices for maintaining data security when using both public and home Wi-Fi networks. Participants will learn how to distinguish between safe and risky Wi-Fi networks to help maintain data security when using public internet connections.
Data Protection Short: Reporting Data Theft
This short online self-paced course emphasizes the importance of following established reporting procedures when a data breach is suspected. Participants will learn to identify the impact of security breaches and will better understand their own role in reporting data theft.
Dealing with Customer Service Incidents and Complaints
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.