Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsControl the Project Schedule (PMBOK® Guide Sixth Edition)
This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes.
Controlling Conflict, Stress and Time in a Customer Service Environment
This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.
Cost-Benefit Analysis for Federal Regulators: Application
This course explores the intricacies of the CBA process and emphasizes how rigorous analysis is pivotal to supporting evidence-based decision-making specifically by federal regulators.
Next session: February 03, 2025 | 2 more dates
Cost-Benefit Analysis for Federal Regulators: Introduction
This course provides a general introduction to cost-benefit analysis (CBA) and demonstrates how to apply CBA to federal regulatory initiatives. Participants will become familiar with the foundational steps to completing a CBA and learn how to develop solid baseline and regulatory scenarios.
Next session: February 13, 2025
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables.
Creating a Culture of Integrity and Accountability in Upholding Equity, Diversity and Inclusion
This event recording of the fourth session of the Government of Canada Equity, Diversity and Inclusion Conference 2022 offers best practices for holding individuals and teams accountable in upholding the goals of equity, diversity and inclusion (EDI) in order to create and maintain a safe and healthy work environment.
Creating a Pathway Together – Building ʔapsčiik t'ašii
This video explores the building of ʔapsčiik t'ašii (a path in the Pacific Rim National Park Reserve in British Columbia) as an example of a collaborative initiative between Parks Canada, First Nations People and local communities as a way to advance reconciliation.
Creating a Plan for Performance Management
This online self-paced course explains the nature and benefits of performance management plans and outlines the five phases of a performance management system. Participants will learn to recognize critical success factors, key performance indicators and the benefits of developing role profiles.
Creating a Project Budget (PMBOK® Guide Sixth Edition)
This online self-paced course explores the planning of a project budget and the project's resource requirements using the Plan Cost Management, Estimate Costs, and Determine Budget processes. Participants will learn how to estimate costs and establish a realistic cost baseline for their project.
Creating Engagement with Virtual Reality
This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement.
Crisis of Confidence: A Digital Solution
This video features Scott Brison in his former role as the President of the Treasury Board and Minister of Digital Government describing how the Government of Canada can strengthen its relationship of trust with Canadians by offering more effective and modern services.