Learning catalogue

This course, designed for experienced procurement and materiel management specialists, offers advanced tools and practices for the management of procurement activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by better understanding and applying established contracting rules, regulations and policies.

This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes.

This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.

This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables.

Reconciliation initiative example provided by Parks Canada: ʔapsčiik t'ašii lies in the ḥaḥuułi—the traditional territories and homelands—of the Tla-o-qui-aht First Nation and YuułuɁiłɁatḥ.

This online self-paced course explains the nature and benefits of performance management plans and outlines the five phases of a performance management system. Participants will learn to recognize critical success factors, key performance indicators and the benefits of developing role profiles.

This online self-paced course explores the planning of a project budget and the project's resource requirements using the Plan Cost Management, Estimate Costs, and Determine Budget processes. Participants will learn how to estimate costs and establish a realistic cost baseline for their project.

This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement.

This video focuses on how evidence generated by employee-led experimentation can lead to program improvement and renewal, help develop and retain talent, and ultimately deliver better results for Canadians.

Crisis of Confidence: A Digital Solution

The Digital Public Square, a not-for-profit organization, uses approaches like gamification, digital storytelling and crowdsourcing, in Canada and internationally, to build empathy and trust and to engage communities. Tune in for a demonstration of the It's Contagious project by CEO and co-founder Farhaan Ladhani of the Digital Public Square. The presentation is followed by a rich Q&A session on the implications of such technologies for organizations across the federal public service.

Learn how this automated risk analysis tool can be used by finance audit professionals to uncover previously hidden risks, anomalies and fraud in government financial data.