Learning catalogue

This course explores basic cyber security concepts and home network essentials, including system settings that can reduce online exposure to cyber security threats when teleworking. Participants will learn to apply the Communications Security Establishment's Top Ten IT Security Actions to protect information on their home network or mobile devices.

This course for non-IT specialists provides an introduction to the basic cyber security terms, concepts and processes, as well as the government policies respecting information technology (IT) and cyber security. Through a mix of lectures, discussions, examples and group activities, participants will explore essential cyber security topics in a forum designed for non-technical learners.

Your morning begins with your smartphone alarm ringing. You hit play on your favourite song, maybe Amy Winehouse’s “Valerie”, Elton John's "Bennie And The Jets" or some Bruno Mars "Blinding Lights" to help get you moving for the day ahead. You might drop off your kids to school on the way to work. You check the weather before switching between your Instagram feed, Spotify, Audible or Gmail to pass the time. You get to work and tuck your phone away, but keep it running to check it throughout the day. Like most Canadians, you’re likely using an Android or Apple device.

Cyber isn't only about IT. As public servants, we have the added responsibility of practicing consistent cyber safe behaviour to help protect government data and systems.

An open episode on open government! We’re opening the way for you with some great learning resources. Don’t miss the inspiring video from Australia’s Pia Andrews calling for open engagement. Listen to Guillaume Charest open up about open tools and collaboration.

The GC data ecosystem project seeks to build a chart and a directory of data-related entities within and connected to the federal government.

The Data Ecosystem Resource Directory (DERD) is part of the GC Data Ecosystem project, which creates an interactive chart of everything data within and connected to the Government of Canada.

This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management.

This online self-paced course outlines three of the six processes used to create and execute an effective project completion schedule: Plan Schedule Management, Define Activities, and Sequence Activities. Participants will learn how to identify and place project activities into a logical sequence in order to create a schedule network diagram and a project completion schedule.

This online-self paced course examines how to start a project in the right way, which includes developing a project vision, identifying the resources needed, and determining who will do the actual work. Participants will learn how to clarify stakeholder expectations and identify the tasks that need to be carried out throughout the project.

This online self-paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem-solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions.

This course reviews common client satisfaction factors and provides an opportunity to practice communication techniques with a client-centric lens. Participants will take a learning journey to become more agile and inclusive in their service delivery when responding to client concerns and service issues.