Learning catalogue

This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviours and practices that encourage inclusiveness and how to integrate it when delivering services to clients.

This online self-paced course helps to decipher the information displayed on pay stubs made available through Phoenix or the Compensation Web Applications (CWA). Participants will learn to interpret common pay factors, resolve issues, and access centralized pay information via MyGCPay.

This online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases.

This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.

This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.

This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.

In one of our previous episode "The Government of Canada's Digital Standards", we asked you to vote for the digital standards that most interested you. The results are in! You chose “Designing with Users". In this episode, we’ve selected 3 great videos dealing with the basic principles of user-centred design for you to watch, accompanied by comments from our colleagues Alvaro Vargas and Ksenia Cheinman.

This virtual executive panel discussion highlights the experiences of designing and delivering modern, data driven services in the Government of Canada to rapidly respond to the COVID-19 pandemic.

This online self-paced course explores different ways to create a productive project team using the Develop Team, Manage Team, and Control Resources processes. Participants will learn how to assemble and manage an effective team, create a healthy work environment and maintain team output.

This online self-paced course explores how to facilitate the management of a project schedule using the Estimate Activity Durations and Develop Schedule processes. Participants will learn how to estimate project activity durations and develop a project schedule using those estimates.

This online self-paced course describes the characteristics of a growth mindset, including perseverance, and explains the difference between a growth mindset and a fixed mindset. Participants will explore ways to develop a mindset for success and learn how professional growth can benefit their performance, as well as the resilience of their organization.

This online self-paced course proposes strategies for developing a personal accountability framework by setting goals, developing an action plan, managing priorities, and staying focused and energized. Participants will learn about the importance of personal accountability, delivering on their objectives, and being reliable, organized and dedicated to their work.