Learning catalogue

This online self-paced course explores the techniques used to effectively modify project pace or output using the Perform Integrated Change Control and Close Project or Phase processes. Participants will learn how to organize and manage work principles and processes during times of change, and to control the pace of change according to phases established by the Integrated Change Control (ICC) process.

This online self-paced course explores the importance of project integration management, including the Develop the Project Charter and Develop the Project Management Plan processes. Participants will learn the conditions that precipitate project development by examining the fundamental planning strategies necessary for effective project execution.

This hybrid course examines the drivers of project success by drawing insights from others, including through presentations and moderated discussions with seasoned government executives and international experts. Participants will build a network of peers while learning about key principles and best practices to successfully implement projects with different scales, complexities and risks.

This online self-paced course explores the roles and responsibilities involved in managing projects within a federal government context.

This online self-paced course presents the information security responsibilities of all GCdocs users and demonstrates how to manage permissions for folders, files and other items in GCdocs. Participants will learn about their obligation to identify information resources that may require more restricted access and to safeguard sensitive information appropriately.

This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.

This online self-paced course explores the characteristics and core techniques of computational thinking, including decomposition and pattern recognition. Participants will learn about the use of abstraction techniques and algorithms to solve problems and build new business solutions.

This online self-paced course explores how approaching feedback with an open mind can be a powerful asset for enhancing performance.

This online self-paced course identifies internal and external risks commonly faced by organizations and highlights the importance of differentiating between them. Participants will discover a variety of tools and techniques for successfully identifying risks.

This course is designed to address the professional development and training requirements of the Truth and Reconciliation Commission's Call to Action #57. Following respectful protocols, participants will discover little-known historical facts, learn about the impacts of Residential Schools and the rights of Indigenous Peoples, and better understand the obligations of public servants towards Indigenous Peoples.

This course provides an overview of the key events that make up Crown-Indigenous relationships and that have historically had a negative impact on Indigenous populations.

With a focus on understanding Indigenous Peoples, this online self-paced course demystifies the idea of unconscious cultural bias and explores issues of prejudice and discrimination. Through a series of self-reflection exercises, participants will discover the cultural competencies they need to build respectful relationships with First Nations, Métis and Inuit.