Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsPreventing Harassment and Violence in the Workplace for Designated Recipients
This online self-paced course explains the role of designated recipients when conducting the resolution process for incidents of harassment and violence under the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulations.
Preventing Harassment and Violence in the Workplace for Managers and Health and Safety Committees
This online self-paced course clarifies the responsibilities of the employer and provides information for managers and supervisors at all levels, and for health and safety committee members and representatives, on how to prevent and resolve workplace harassment and violence.
Priority and Stress Management for Supervisors
This course provides an opportunity for supervisors to learn how to manage their time and priorities, as well as their level of stress. Participants will learn different strategies for managing their work and examine the variables that influence delegation in both virtual and non-virtual settings.
Next session: May 02, 2024 | 2 more dates
Privacy in the Government of Canada
This course presents an overview of the customary roles and responsibilities of access to information and privacy (ATIP) specialists regarding the processing and protection of personal information held by the government. Participants will learn how to process personal information throughout its retention period, as well as how to manage privacy breaches and conduct privacy impact assessments (PIAs).
Next session: April 29, 2024 | 2 more dates
Procurement Fundamentals
This online self-paced course introduces the basic concepts and responsibilities related to government procurement projects. Participants will learn about the policies and practices underpinning the federal procurement process and how to identify their oversight and reporting requirements.
Project Changes and Closing (PMBOK® Guide Sixth Edition)
This online self-paced course explores the techniques used to effectively modify project pace or output using the Perform Integrated Change Control and Close Project or Phase processes. Participants will learn how to organize and manage work principles and processes during times of change, and to control the pace of change according to phases established by the Integrated Change Control (ICC) process.
Project Initiation and Planning (PMBOK® Guide Sixth Edition)
This online self-paced course explores the importance of project integration management, including the Develop the Project Charter and Develop the Project Management Plan processes. Participants will learn the conditions that precipitate project development by examining the fundamental planning strategies necessary for effective project execution.
Protecting Sensitive Information in GCdocs
This online self-paced course presents the information security responsibilities of all GCdocs users and demonstrates how to manage permissions for folders, files and other items in GCdocs. Participants will learn about their obligation to identify information resources that may require more restricted access and to safeguard sensitive information appropriately.
Rapport Building in Customer Service
This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.