Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Rapport Building in Customer Service
This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns.
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Reaching Efficient Solutions with Computational Thinking
This online self-paced course explores the characteristics and core techniques of computational thinking, including decomposition and pattern recognition. Participants will learn about the use of abstraction techniques and algorithms to solve problems and build new business solutions.
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Read Me In: Demystifying Security and Intelligence Series - Continental Defence: Keeping Our Borders Safe
This event recording explores how the Department of National Defence and the Canadian Armed Forces work with allies, including the North American Aerospace Defense Command (NORAD), to keep Canada and Canadians safe.
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Read Me In: Demystifying Security and Intelligence Series - The Future of Intelligence
This event recording features a discussion with Shelly Bruce, former chief of the Communications Security Establishment, about the future of intelligence and current and past trends impacting the national security environment.
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Read Me In: Demystifying Security and Intelligence Series - The Role of the Provinces in National Security
This event recording welcomes the provincial security advisor for the Government of Ontario, who speaks about the role of his office in bridging the gap between federal security efforts and provincial security programs and activities.
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Read Me In: Demystifying Security and Intelligence Series – Human Intelligence (HUMINT): What It Is and How It Has Evolved
This event recording focuses on Human Intelligence (HUMINT), the oldest form of intelligence in the world, and the role it plays in Canada’s national security ecosystem.
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Read Me In: Demystifying Security and Intelligence Series – What Is Intelligence and How Does It Work?
This event recording provides an overview of what intelligence is, how it is used in the security community, and its implications for public policy decision-making across the Government of Canada.
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Real property specialists
As a real property (RP) specialist, you are responsible for managing federal real property (land, buildings, infrastructure and space) throughout its life cycle, which included planning, acquisition, operations and maintenance, and disposition. Your job is to ensure these assets are used efficiently and effectively in support of program delivery.
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Reconciliation Begins with Me
This course is designed to address the professional development and training requirements of the Truth and Reconciliation Commission's Call to Action #57. Following respectful protocols, participants will discover little-known historical facts, learn about the impacts of Residential Schools and the rights of Indigenous Peoples, and better understand the obligations of public servants towards Indigenous Peoples.
Next session: July 29, 2024 | 2 more dates