Learning catalogue

This online self-paced course examines the key characteristics and different kinds of unconscious bias that can influence our relationships in the workplace. Participants will learn how to recognize unconscious bias, how bias can affect attitudes, behaviour and decision making, and why recognizing unconscious bias benefits us all.

This job aid explains the cultural and historical context of a selection of common expressions and explains why they may reinforce negative stereotypes, racial profiling, prejudice, stigma and discrimination against Indigenous Peoples.

This online self-paced course describes some of the barriers to creativity in the workplace and examines different ways to overcome them. Participants will explore techniques for fostering creativity within teams, including brainstorming, role playing and creating a safe space where everyone can contribute their ideas.

This course explores the power of resiliency in managing change and helping people thrive as individuals in the face of uncertainty. Participants will be introduced to four resiliency and change management strategies, and will create an action plan to immediately put these strategies into practice.

This course provides an overview of unconscious bias, examining where biases come from and how to mitigate them in the workplace. Participants will learn to identify and manage biases and will better understand how to foster a respectful and inclusive public service.

This online self-paced course explores the benefits of using active listening skills in different workplace situations. Participants will learn how to ask for clarity with tact, check that they have properly understood what was said, and prompt speakers to elaborate when clarity is needed.

This online self-paced course describes the characteristics, technical components, current trends and types of augmented reality (AR). Participants will explore best practices for using AR, including key considerations when planning to implement AR within an organization.

This two-part course examines the team dynamics needed to create and lead a culture of confidence in the workplace. Participants will learn to apply key leadership competencies to build capacity for creation and innovation within their teams, including the capacity to challenge reality.

This online self-paced course explores how to develop a sense of the big picture using the ideas of systems thinking, including broadening one's perspective, working with paradoxes, understanding causality, and assessing internal and external factors. Participants will learn how their decisions connect with their organization's strategic plans and value chain, and what actions they can take to encourage big picture thinking in their workplace.

This job aid outlines the GROW Model and how to use it for structuring coaching and mentoring sessions with individuals and groups.

This job aid for participants of the Coaching for Effective Leadership (TRN402) course outlines the GROW Model coaching approach and lists examples of powerful questions by level of listening.

This course introduces the principles underlying the practice of internal audit and explores the tools and processes used to make operational improvements based on evidence. Participants will be guided through each phase of a typical audit activity, including getting the audit results approved and published.