Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Applying Virtual Assistant Technology
This online self-paced course outlines the benefits, best practices and trends in virtual assistant technology, such as using chat bots to reduce repetitive office tasks or personalize automated client interactions. Participants will explore the potential of virtual assistant technology and review smart future-proofing strategies that can lead to success in the digital marketplace.
1 hour or less

Armed Intruder - What to Expect During an Armed Intruder Incident
An inside perspective of what to expect during an armed intruder incident as seen through the lens of a first responder. Gain an understanding of how police officers will respond when first arriving on scene and the order in which their actions will unfold.
1 hour or less

Armed Intruder: Do you know what to do?
Although security teams and police forces around the world work hard to keep us safe, armed intruders are increasingly invading our public and private spaces. You may never face an armed intruder in your workplace, but if the unthinkable happens, do you know what to do?
1 hour or less

Aspiring Directors Program
The Aspiring Directors Program (ADP) is a guided development activity for identified candidates to reflect on the competencies that are critical to the success of executives in the federal public service. Participants will explore the importance of self-awareness and personal reflection in becoming a better leader, and examine the leadership and self‑management skills needed to build teams and become an effective agent of change.
8+ hours (Multiple days)

Assessing Your Organization's Risks
This online self-paced course presents common techniques for assessing risk, including opportunity analysis and threat assessment using Failure Modes and Effects Analysis (FMEA). Participants will become familiar with risk assessment concepts and techniques and explore risk prioritization from an organizational point of view.
1 hour or less

Audience and Purpose in Business Writing
This online self-paced course looks at how to properly identify your target audience and adapt the tone of your message to suit the reader and the business purpose. Participants will explore a number of topics, including how to write effectively for the three most common purposes in business writing: to inform, to respond and to persuade.
1 hour or less