Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
Filter by
Skip to search results![](https://catalogue.csps-efpc.gc.ca/images/07_PrisedeDecision-1900x700.jpg)
Evidence-Informed Decision-Making: Evaluating Scientific Evidence
This online self-paced course explores the different types of evidence that can be used to support a claim or theory. Participants will learn how study design, sample size and sampling strategy affect the strength of scientific evidence.
![](https://catalogue.csps-efpc.gc.ca/images/07_PrisedeDecision-1900x700.jpg)
Evidence-Informed Decision-Making: Weighing Evidence for Policy Decisions
This online self-paced course explores the process of defining, gathering and weighing evidence that is relevant to a policy decision. Participants will learn why decision-makers and scientists may have different standards of proof for the same factual claim.
![](https://catalogue.csps-efpc.gc.ca/images/02_Conception-1900x700.jpg)
Exploring Customer Journey Mapping
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
![](https://catalogue.csps-efpc.gc.ca/images/01_Presentation-1900x700.jpg)
Exploring Data Visualization
This online self-paced course sets out the considerations for creating data visualizations and relaying messages with the help of data visualization tools. Participants will learn data visualization techniques and design best practices that will help to ensure their visualizations are clearly and accurately communicating what their data means.
![](https://catalogue.csps-efpc.gc.ca/images/02_Conception-1900x700.jpg)
Exploring the Relationship Between UI/UX Design
This online self-paced course explores the relationship between the user interface (UI) and the user experience (UX) for the creation of user-pleasing apps. Participants will examine design principles and key trends in UI and UX design and learn how to evaluate the emotional impact of the user experience.
![](https://catalogue.csps-efpc.gc.ca/images/03_GestionduChangement-1900x700.jpg)
Facilitating Sustainable Change
This online self-paced course explores the key outputs of a change initiative and provides methods for dealing with the challenges of organizational change. Participants will learn how to identify stakeholder groups, set objectives, and evaluate the critical path towards sustainable change.
![](https://catalogue.csps-efpc.gc.ca/images/06_Animation-1900x700.jpg)
Facilitation Essentials: Fundamentals of Facilitation
This course introduces the core elements of facilitation and demonstrates how enabling full group participation can lead to more inclusive solutions and lasting outcomes.
Next session: October 24, 2024 | 2 more dates
![](https://catalogue.csps-efpc.gc.ca/images/03_GestionEquipe-1900x700.jpg)
Facing Challenges as a First-Time Manager
This online self-paced course describes ways to adjust to new management responsibilities, manage former colleagues effectively, and establish credibility as a first-time manager. Participants will learn about the importance of balancing conflicting expectations, including proving that they are capable of managing people and being accepted as the boss.
![](https://catalogue.csps-efpc.gc.ca/images/06_ResolutionConflits-1900x700.jpg)
Facing Confrontation in Customer Service
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.