Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
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Skip to search resultsExploring Customer Journey Mapping
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.
Exploring Data Visualization
This online self-paced course sets out the considerations for creating data visualizations and relaying messages with the help of data visualization tools. Participants will learn data visualization techniques and design best practices that will help to ensure their visualizations are clearly and accurately communicating what their data means.
Exploring the Relationship Between UI/UX Design
This online self-paced course explores the relationship between the user interface (UI) and the user experience (UX) for the creation of user-pleasing apps. Participants will examine design principles and key trends in UI and UX design and learn how to evaluate the emotional impact of the user experience.
Facilitating Sustainable Change
This online self-paced course explores the key outputs of a change initiative and provides methods for dealing with the challenges of organizational change. Participants will learn how to identify stakeholder groups, set objectives, and evaluate the critical path towards sustainable change.
Facilitation Essentials: Fundamentals of Facilitation
This course introduces the core elements of facilitation and demonstrates how enabling full group participation can lead to more inclusive solutions and lasting outcomes.
Next session: November 27, 2024 | 2 more dates
Facing Challenges as a First-Time Manager
This online self-paced course describes ways to adjust to new management responsibilities, manage former colleagues effectively, and establish credibility as a first-time manager. Participants will learn about the importance of balancing conflicting expectations, including proving that they are capable of managing people and being accepted as the boss.
Facing Confrontation in Customer Service
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.
Facing the Management Challenges of Difficult Behaviour and Diverse Teams
This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.
Federal Basic Emergency Management
This online self-paced course introduces the four basic components of emergency management common to all federal departments and agencies: prevention and mitigation, preparedness, response, and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations.
Financial Statement Analysis for Non-financial Professionals
This online self-paced course covers different methods for analyzing financial statements from the perspective of a non-financial professional. Participants will learn about the role of common financial ratios in analyzing profitability, efficiency, liquidity and solvency, and explore different examples of horizontal analysis and vertical analysis.