Learning catalogue
Browse the School's full catalogue of courses, events, programs and other learning tools. For recommended learning by theme or community, view our Learning paths.
Filter by
Skip to search results
Facing Confrontation in Customer Service
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution.

Facing the Management Challenges of Difficult Behaviour and Diverse Teams
This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions.

Federal Basic Emergency Management
This online self-paced course introduces the four basic components of emergency management common to all federal departments and agencies: prevention and mitigation, preparedness, response, and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations.

Financial Statement Analysis for Non-financial Professionals
This online self-paced course covers different methods for analyzing financial statements from the perspective of a non-financial professional. Participants will learn about the role of common financial ratios in analyzing profitability, efficiency, liquidity and solvency, and explore different examples of horizontal analysis and vertical analysis.

Fire Safety and Prevention
This online self-paced course explains the chemistry of fire, the types of fires, common fire hazards and ways to prevent and respond to fires in the workplace. Participants will learn about the general requirements for emergency exits and how to properly use portable fire extinguishers.

First Nations in Canada
This online self-paced course looks at some of the governance structures, traditions and current realities of First Nations and their relationships with the Government of Canada. Participants will learn how government policies and programs of the past and the present impact contemporary First Nations communities, and discover how they can make a difference for a better future.

Fostering a Human-Centred Workplace
This course identifies why and how human-centred organizations thrive and explores three proven strategies for organizational success.
Next session: February 20, 2025 | 2 more dates

Fostering an Inclusive Workplace
This online self-paced course introduces what it means to be equitable, diverse and inclusive, and how to support greater inclusion in the federal workplace. Participants will reflect on their own biases and privileges, while exploring practical actions they can take to foster inclusion and other areas to further their learning.
