Learning catalogue

This online-self paced course examines how to start a project in the right way, which includes developing a project vision, identifying the resources needed, and determining who will do the actual work. Participants will learn how to clarify stakeholder expectations and identify the tasks that need to be carried out throughout the project.

This online self-paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem-solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions.

This course reviews common client satisfaction factors and provides an opportunity to practice communication techniques with a client-centric lens. Participants will take a learning journey to become more agile and inclusive in their service delivery when responding to client concerns and service issues.

This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviours and practices that encourage inclusiveness and how to integrate it when delivering services to clients.

This online self-paced course introduces best practices for effectively positioning a message to enable action by the target audience. Participants will learn how to adapt a presentation to suit their target audience and integrate a call to action as part of the story analysis.

This online self-paced course helps to decipher the information displayed on pay stubs made available through Phoenix or the Compensation Web Applications (CWA). Participants will learn to interpret common pay factors, resolve issues, and access centralized pay information via MyGCPay.

This online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases.

This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.

This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews.

This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs.

This online self-paced course explores different ways to create a productive project team using the Develop Team, Manage Team, and Control Resources processes. Participants will learn how to assemble and manage an effective team, create a healthy work environment and maintain team output.

This online self-paced course explores how to facilitate the management of a project schedule using the Estimate Activity Durations and Develop Schedule processes. Participants will learn how to estimate project activity durations and develop a project schedule using those estimates.