Learning catalogue

This course provides labour relations advisors and human resources specialists with a comprehensive overview of collective agreements and the terms and conditions of employment, including the information they need to correctly respond to questions about employee rights and obligations in the workplace.

This course provides managers with a comprehensive overview of collective agreements and the terms and conditions of employment, including the information they need to correctly respond to questions about employee rights and obligations in the workplace.

This short online self-paced course examines the human factor in cyber security, its impacts and its risks. Participants will learn about the specific role they play in safeguarding their organization's data and how to employ safe cyber security practices.

This short online self-paced course explores how IT infrastructure can be a source of risk for organizations. Participants will learn about the specific role they play in respecting data security and protecting the integrity of their organization's information.

This online self-paced course examines three basic types of financial statements: the income statement, the cash flow statement, and the balance sheet. Participants will review the reporting requirements and arrangement of information for the different types of financial statements, and explore how each type relates to the others.

This course presents a practical approach to acquiring the skills and techniques needed to conduct security interviews. Participants will learn how to properly plan and conduct security interviews, including writing an invitation letter and preparing a final assessment report.

This online self-paced course covers the basics of the Internet of Things (IoT), including its business applications and its value to customers, organizations and everyday life. Participants will learn how to transform information into value, generate revenue, and revolutionize the way their business provides value to its customers.

This online self-paced course explores the elements needed to deliver an engaging speech, including making a good first impression and building rapport with the audience. Participants will learn techniques and strategies for keeping the audience's focus, responding to difficult questions, and overcoming anxiety when speaking publicly.

This course, designed for experienced procurement and materiel management specialists, offers advanced tools and practices for the management of procurement activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by better understanding and applying established contracting rules, regulations and policies.

This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes.

This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.

This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables.