Learning catalogue

This course, designed for experienced procurement and materiel management specialists, offers advanced tools and practices for the management of procurement activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by better understanding and applying established contracting rules, regulations and policies.

This online self-paced course introduces Canada's Net-Zero Challenge, while exploring how public servants are critical to supporting this whole-of-society transition. Participants will explore the science underpinning Canada's net-zero emissions target and expand their knowledge of the policies designed to achieve it.

This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes.

This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.

This course explores the intricacies of the CBA process and emphasizes how rigorous analysis is pivotal to supporting evidence-based decision-making specifically by federal regulators.

This course provides a general introduction to cost-benefit analysis (CBA) and demonstrates how to apply CBA to federal regulatory initiatives. Participants will become familiar with the foundational steps to completing a CBA and learn how to develop solid baseline and regulatory scenarios.

This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables.

This online self-paced course explores the planning of a project budget and the project's resource requirements using the Plan Cost Management, Estimate Costs, and Determine Budget processes. Participants will learn how to estimate costs and establish a realistic cost baseline for their project.

This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement.

This online self-paced course explores the key characteristics and many benefits of effective cross-functional team collaboration within organizations. Participants will learn how to assess their team's readiness for cross-functional collaboration and overcome the potential barriers to utilizing skills and creative ideas from functions across the organization.

This online self-paced course examines the benefits of cultivating agile thinking across an organization, exploring the critical success factors and key steps involved in creating an agile enterprise. Participants will learn how to implement enterprise agility by overcoming common obstacles and selecting planning tools that support an agile organization.

This online self-paced course presents what to expect from a mentoring relationship and identifies the essential qualities of an effective mentor.